Owner Scorecard


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FRSH, Freshworks Inc.

Software asset-light

Freshworks provides solutions that enable organizations to acquire, engage, and better serve their customers and employees.

We provide people-first AI service software that organizations use to deliver exceptional employee and customer experiences.

Our AI offerings, which include Freddy AI Agents, Freddy AI Copilot and Freddy AI Insights, further enhance the employee and customer experience and are designed to boost productivity.

Latest annual: FY2025 10-K
FRSH · Freshworks Inc.
I

The business

What it sells, where the money comes from, the kind of company it is.

Revenue · FY2025
$839M
+16.4% YoY · 27% 5-yr CAGR
Vital signs · TTM, with 5-yr average
Revenue $904M 5-yr avg $605M
Gross margin 85% 5-yr avg 82%
Operating margin 3.3% 5-yr avg −29.7%
ROIC 8% 5-yr avg −20%
Owner-earnings margin 26% 5-yr avg 13%
Free cash flow margin 26% 5-yr avg 13%

Next report Est. 10/26–11/6 · the 10-Q for the quarter ended late September · due within 40 days of period end · has filed ~35 days after · the wire records it on arrival

The business in brief

read the 10-K →

What this business is and what moves its needle, from its own SEC filings.

What moves the needle
Operating margin has run around −22% through the cycle on a 81% gross margin, the operating line in the red even at its best — so the lever is whether the spending below the gross line can come down enough to clear a profit: revenue growth against the cost curve, and the cash runway until it does. Stock-based pay runs about 30% of sales, a real and recurring claim on owners that the GAAP margin understates. Read this kind of business on retention and the cost of growth. On its own account, the filing leans hardest on pricing power & competition, set against the numbers in what the filing emphasizes, below.
Is it a good business?
Return on capital has rarely cleared the cost of capital (median −23%, above 15% in 0 of 5 years). The steadier read is owner earnings: roughly 11% of revenue reaches owners as cash, though it swings. This is price-taker territory, where the balance sheet and the cycle matter more than any multiple; the rest is in the 10-K.

Every line is arithmetic on the company's filings, shown in full in the sections below.

II

The record

Ten years of arithmetic, read across the cycle.

The record, 2019–2025

realized figures from each filing · older years to the left
2019’192020’202021’212022’222023’232024’242025’25TTMTTMJun 2026
Income statement
$172M$250M$371M$498M$596M$720M$839M$904MRevenueRevenue
$136M$197M$293M$402M$493M$607M$713M$768MGross profitGross prof.
79%79%79%81%83%84%85%85%Gross marginGross mgn
74%74%102%100%88%79%64%61%SG&A / revenueSG&A/rev
22%28%32%27%23%23%19%20%R&D / revenueR&D/rev
($30M)($56M)($205M)($233M)($170M)($139M)$13M$30MOperating incomeOp. inc.
−17.2%−22.5%−55.2%−46.9%−28.5%−19.2%1.6%3.3%Operating marginOp. mgn
($27M)($53M)($181M)($221M)($124M)($91M)$53MPretax incomePretax
($31M)($57M)($192M)($232M)($137M)($95M)$184M$185MNet incomeNet inc.
Cash flow & returns
($8M)$33M$11M($3M)$86M$161M$242M$247MOperating cash flowOp. cash
$6M$11M$13M$12M$12M$19M$26M$29MDepreciation & amortizationD&A
$16M$35M$17M$10M$763K$20M($114M)($95M)Working capital & otherWC & other
$12M$4M$6M$7M$2M$9M$6M$13MCapexCapex
6.7%1.8%1.5%1.4%0.3%1.3%0.7%1.4%Capex / revenueCapex/rev
($14M)$28M$6M($10M)$84M$151M$237M$234MOwner earningsOwner earn.
−8.4%11.3%1.6%−1.9%14.1%21.0%28.2%25.9%Owner earnings marginOE mgn
($20M)$28M$6M($10M)$84M$151M$237M$234MFree cash flowFCF
−11.4%11.3%1.6%−1.9%14.1%21.0%28.2%25.9%Free cash flow marginFCF mgn
$6M$5M$0$0$0$214M$0$57MAcquisitionsAcquis.
$0$0$14M$386MBuybacksBuybacks
($149M)($11M)($420M)($285M)$158M$39M$206MInvesting cash flowInv. cash
$150M($2M)$1.1B($156M)($61M)($67M)($437M)Financing cash flowFin. cash
($7M)$19M$650M($444M)$184M$132M$12MChange in cashΔ cash
-33%-25%-23%-21%3%8%ROICROIC
-16%-22%-13%-8%18%21%Return on equityROE
−16%−22%−13%−8%18%21%Retained to equityRetained/eq
Balance sheet
$75M$238M$1.3B$1.1B$1.2B$1.1B$781M$664MCash & investmentsCash+inv
$34M$52M$70M$97M$123M$151M$138MReceivablesReceiv.
$4M$6M$6M$3M$2M$12M$27MAccounts payablePayables
$31M$45M$65M$94M$121M$139M$111MOperating working capitalOper. WC
$312M$1.4B$1.3B$1.4B$1.3B$1.1B$902MCurrent assetsCur. assets
$152M$223M$272M$327M$408M$498M$533MCurrent liabilitiesCur. liab.
2.1×6.4×4.7×4.1×3.1×2.2×1.7×Current ratioCurr. ratio
$21M$21M$24M$23M$26M$39MNet PP&ENet PP&E
$6M$6M$6M$6M$147M$147M$198MGoodwillGoodwill
$367M$1.5B$1.4B$1.5B$1.6B$1.6B$1.5BTotal assetsAssets
($75M)($238M)($1.3B)($1.1B)($1.2B)($1.1B)($781M)($664M)Net debt / (cash)Net debt
$169M$245M$328M$385M$474M$570MTotal liabilitiesTotal liab.
$1.3B$2.9B$0$0Redeemable interestsRedeemable
($1.1B)($2.7B)$1.2B$1.1B$1.1B$1.1B$1.0B$896MShareholders’ equityEquity
0.2%17.3%46.7%41.7%35.3%30.1%17.5%14.1%Stock comp / revenueSBC/rev
Per share
76.0M76.9M131M285M293M301M294M278MShares out (diluted)Shares
$2.27$3.24$2.84$1.75$2.03$2.39$2.86$3.26Revenue / shareRev/sh
$-0.41$-0.74$-1.47$-0.82$-0.47$-0.32$0.63$0.67EPS (diluted)EPS
$-0.19$0.37$0.05$-0.03$0.29$0.50$0.81$0.84Owner earnings / shareOE/sh
$-0.26$0.37$0.05$-0.03$0.29$0.50$0.81$0.84Free cash flow / shareFCF/sh
$0.15$0.06$0.04$0.03$0.01$0.03$0.02$0.05Cap. spending / shareCapex/sh
$-14.77$-35.05$9.48$3.70$3.66$3.78$3.52$3.23Book value / shareBVPS

The diluted share count moved ×1.7 into 2021 — shares issued, not a split the totals corroborate — and the per-share figures carry the counts as filed.

The diluted share count moved ×2.18 into 2022 — shares issued, not a split the totals corroborate — and the per-share figures carry the counts as filed.

Per-share growththe realized rate an owner's share compounded
6-yr5-yr
Revenue / share+3.9%/yr−2.5%/yr
Owner earnings / share+17.1%/yr
Capital spending / share−29.0%/yr−19.4%/yr

Where the cash went

ReinvestBuybacksDividendsAcquisitionsRetainedBeyond op. cash

Each year's outlays against its operating cash: the mix, and how it drifts. The hatched cap is spending beyond that year's operating cash — financed from the balance sheet or borrowing, not operations.

FY2020FY2025

Net income is the accountant's number; owner earnings is the cash an owner could take out. The walk between them, off the cash-flow statement, and whether the gap is widening or holding.

In fiscal 2025 the business turned $184M of profit into $237M of owner earnings: more cash than the profit line showed, after the non-cash charges and the capital it put back in.

Reported net income$184M
Owner earnings$237M · 28% of revenue
FY2025FY2024FY2023FY2022FY2021
Reported net income$184M($95M)($137M)($232M)($192M)
Depreciation & amortizationnon-cash charge added back+$26M+$19M+$12M+$12M+$13M
Stock-based compensationreal costnon-cash, but a real cost+$147M+$217M+$211M+$208M+$173M
Working capital & othertiming of cash in and out, other non-cash items−$114M+$20M+$763K+$10M+$17M
Cash from operations$242M$161M$86M($3M)$11M
Capital expenditurecash put back in to keep running and to grow−$6M−$9M−$2M−$7M−$6M
Owner earnings$237M$151M$84M($10M)$6M
Owner-earnings marginowner earnings ÷ revenue28%21%14%-2%2%

Owner earnings is the cash an owner could pull out without starving the business: operating cash less the capital it must spend to hold its position . The cash-flow statement also adds stock comp back as non-cash, but it is a real cost paid in shares; counted as the expense it is (less $147M), owner earnings is nearer $90M.

Much of fiscal 2025's profit didn't arrive as operating cash; it sits in “working capital & other” above. That can be a real inventory or timing swing, or profit that doesn't run through operating cash at all: a heavy tax year, equity-method earnings, or investment income booked through investing. For a year like this, owner earnings understates the cash earned; the full cash-flow statement carries the rest.

Maintenance capex is estimated as depreciation where a growing business invests above it; free cash flow is the figure the scorecard's free-cash margin reads.

III

Quality & stewardship

Returns, the balance sheet, capital allocation, and pay.

Owner’s Scorecard

FY2025 10-K · source on SEC EDGAR →

Will it survive?

  • No meaningful interest burden
    Little or no interest expense reported
    What this means

    Little or no interest expense reported, the business isn't leaning on lenders to operate.

  • Net cash, debt-free
    Cash $570M + ST investments $212M − debt $0
    What this means

    Cash and short-term investments exceed every dollar of debt by $781M, on net the company owes nothing, and can act from strength when others can't. Net debt is the leverage figure that matters: the cash is already set against the debt. Strategic or illiquid investments aren't counted here.

  • Tight
    DSO 66 + DIO 0 − DPO 33 days
    What this means

    Days cash is tied up between paying suppliers and collecting from customers. Lower is better; a long cycle means growth itself eats cash. (Little or no inventory, a services / asset-light model, so the inventory leg is ~0.)

Is it a good business?

  • Not enough data
    Industry peers: median -18%
    What this means

    The filing data didn't include the inputs for this check.

  • Solid through the cycle
    7-yr median margin, range -8%–28%; latest $237M = operating cash $242M − maintenance capex $6M
    Industry peers: median 5%
    What this means

    What an owner could take out without starving the business: operating cash less the maintenance capital it must spend to hold its position — Buffett's owner earnings. That's 28% of revenue this year, a 11% median across 7 years. Treating stock comp as the real expense it is (less $147M of SBC) leaves $90M.

  • Cash-backed
    Cash from ops $242M ÷ net income $184M
    What this means

    How much of reported profit showed up as operating cash. Above 1× is reassuring; well below suggests earnings lean on accruals. One year is noisy, growth and working-capital swings distort it, and this is operating cash, not free cash. Watch the multi-year trend.

How is the cash used?

  • Returned more than it generated
    Dividends + buybacks $386M ÷ Owner Earnings $237M — this fiscal year
    What this means

    The company returned more than it generated: against $237M of Owner Earnings, $386M (163%) went back to shareholders, $0 dividends, $386M buybacks — the excess came from the balance sheet or borrowing, not the year's operations. Net of $147M stock comp, the real buyback was about $239M. Sustained, that pattern draws down cash or adds debt; the net-debt line above shows where it stands. This year's proportion is 163%; across the record (2019–2025) it is 83%, the capital-allocation section below.

  • Investing or harvesting? 0.22×
    Harvesting
    Capex $6M ÷ depreciation & amortization as filed $26M
    What this means

    Descriptive, not a grade. Above ~1× means investing faster than assets wear out (growth, or, sustained for years, today's earnings carrying less depreciation than tomorrow's will). Below means spending less than it's wearing out (efficiency, or a melting asset base). The ratio won't tell you which; the filings will.

The promise and the pay packet

  • Growth is being bought
    Selling and marketing $395M ÷ revenue $839M
    Retention and the customer ladder, in the filing’s words
    net dollar retention rate108%
    “Our net dollar retention rate was 108% and 103% as of December 31, 2025 and December 31, 2024, respectively.”
    ✓ the figure is the sentence’s own characters · the prior filing’s figure agrees
    Customer countnearly 75,000
    “As of December 31, 2025 and 2024, we had nearly 75,000 and over 72,200 paying customers, respectively.”
    Customers from $50,000approximately 3,760
    “We had approximately 3,760 customers each contributing $50,000 or more in ARR as of December 31, 2025, representing an increase of 23% compared to 3,053 customers as of December 31, 2024.”
    What this means

    Sales and marketing as a share of revenue, kept apart from administrative overhead because it answers a different question: how much a business must spend to win the next customer. A company whose product pulls customers in spends little here and keeps the difference; one that must buy its growth is running to stand still, and the spending has to keep rising for revenue to keep rising. Read it beside the growth rate, not alone.

  • Is the buyback buying ownership, or mopping up? 17.5%
    Stock pay, share count unread
    Stock compensation $147M (fiscal 2025), 17.5% of revenue · repurchases $386M · the share count is not comparable across these years (a split or a first listing sits in the record), so the drift is withheld
    What this means

    Stock handed to employees is a real cost paid in the owner's own currency: it is charged against profit, but the shares it creates are permanent. Many companies repurchase stock at the same time, which looks like a return of capital and often is not — if the count barely moves, the cash merely cancelled the pay packet and bought the owner nothing. The three states worth telling apart are a count genuinely shrinking, a count standing still despite large repurchases, and a count rising because the issuance was never offset at all.

Graham’s defensive tests · 1 of 3 met

Graham’s numerical criteria for the defensive investor (The Intelligent Investor, ch. 14), run on the filings. A floor of safety, not a buy signal; many fine modern businesses fail his strictest liquidity rules by design.

  • Adequate size Miss
    Revenue ≥ $2B · $839M
    What this means

    Big enough to weather a storm. Graham's 1972 floor was ~$100M of sales (≈ $700M today); we use a $2B revenue line as a conservative modern stand-in.

  • Strong liquidity Pass
    Current ratio ≥ 2× · 2.20×
    What this means

    Current assets at least twice current liabilities, near-term bills covered without touching the business. Strict by design: many cash-rich modern firms run leaner and miss it, holding their cushion in longer-dated securities.

  • Earnings stability Miss
    A profit every year (7-yr record) · 6 loss years
    What this means

    Graham wanted earnings in each of the past ten years, the stability a defensive owner leans on.

  • Dividend record
    Uninterrupted dividends · no dividend line tagged in the data
    What this means

    An unbroken dividend was Graham's mark of durability. This record carries no dividends-paid line in any year — common for partnerships, whose distributions file under tags the chain doesn't read — so the criterion is withheld rather than judged on silence.

  • Earnings growth
    Earnings +33% over the record ·
    What this means

    Earnings were negative early in the record, a growth rate isn't meaningful.

  • Moderate price
    P/E ≤ 15 and P/E × P/B ≤ 22.5 · decided by the price
    What this means

    Graham's valuation gate, the wall he kept between a sound business and a sound investment. Three-year average earnings are $-0.06/share (latest year $0.66), the averaged base the calculator's gate runs on, and book value is $3.72/share. Enter a price in “What the price implies” just below for the P/E, P/B, and whether it clears. But this is the rule Buffett outgrew: there's no hard P/E law, and a wonderful business can deserve a far richer multiple if the thesis holds, treat it as the bargain-hunter's floor, not a verdict on the price.

Durability & moat, 2019–2025

Whether the record’s returns held, and what the capital reinvested earned.

  • Profitable years 1 of 7
    What this means

    Lost money in 6 year(s), look at what happened there before trusting the average.

  • Operating margin −32% → −15% (3-yr avg ends)
    What this means

    Through the cycle the operating margin widened — about −32% early to −15% lately, median −22% — pricing power intact or improving.

  • Owner earnings growth +75%/yr
    What this means

    Owner earnings grew about 75% a year over the record.

  • Worst year 2021 · −55.2% op. margin
    What this means

    Operations went underwater in 2021, understand why before trusting the good years.

All figures as filed; the source filing is linked above.

Current Position

as of the latest quarter, Jun 30, 2026

Can the business pay what it owes this year, off the freshest balance sheet: the quality of the assets, the debt actually coming due, and what a low ratio means here.

Current assets$902M
  • Cash & short-term investments$664M
  • Receivables$138M
  • Other current assets$100M
Current liabilities$533M
  • Accounts payable$27M
  • Other current liabilities$506M
Current ratio1.69×all current assets ÷ what's due · Graham looked for 2×
Quick ratio1.69×stricter: inventory excluded
Cash ratio1.25×strictest: cash alone against what's due
Working capital$369Mthe cushion left after near-term bills
Revenue, latest quarter vs. a year ago+16.0%the freshest read on whether the business is still growing
Current ratio, recent quarters3.3× → 1.7×
Deeper floors
Tangible book value$605Mequity stripped of goodwill & intangibles
Net current asset value$307MGraham's net-net: current assets less all liabilities
Debt incl. operating leases$35M$35M of it operating leases
Deferred revenue$403Mcustomer cash collected before delivery; operating float

From the company's latest filing.

How the cash was used, 2019–2025

Over the record, the business generated $522M of operating cash; how management split it reads as a cash returner, paying most of what it earns straight back to owners.

  • Reinvested$46M · 9%
  • Buybacks$400M · 77%
  • Retained (debt / cash)$77M · 15%
  • Returned to owners$400M

    83% of the owner earnings the business produced over the span, $0 as dividends and $400M as buybacks.

  • Source of fundingOperating cash

    Operating cash covered reinvestment and returns; over the span cash and short-term investments rose $589M.

  • Average price paid for buybacks$13.90

    Across the years where the filing reports a share count, 1M shares were bought for $14M, about $13.90 each.

  • Net change in share count265.1%

    The diluted count rose from 76M to 278M: issuance (stock pay, deals) outran any buybacks, so owners were diluted on net.

  • Dividend record

    No dividend line was reported in the filing data over the span; the record here neither confirms nor rules out a payout.

Buybacks are gross of stock issued to staff; the share-count line above is the net of that, the figure that decides whether owners gained. The average price paid blends a year of purchases (and any accelerated repurchase), so it is close, not exact. The record of where the cash went and on what terms.

Management, ownership & pay

read the proxy →

From the proxy: how much of the business the people running it own, and how they are paid, beside what the business earned for its owners in the same years.

Fiscal yearChief executivePay, as filed“Actually paid”Owner earnings
2021$234.0M$241.5M$6M
2022$517k−$96.7M($10M)
2023$962k$47.1M$84M
2024Mr. Woodside$15.0M−$11.6M$151M
2024$18.9M−$61.3M$151M
2025Mr. Woodside$15.6M$8.3M$237M

Both pay figures are the company’s own, from the pay-versus-performance table its proxy statement files. “As filed” is the Summary Compensation Table total: salary, bonus, and equity awards at their value on the day of grant. “Actually paid” is the SEC’s prescribed recalculation, which re-marks those equity awards to what they became as they vested; it can swing far above or below the filed figure in either direction, and negative years occur. Owner earnings are the whole business's, from the record above, for the same fiscal years. A dash under the name means the filing tags the figure without naming the officer.

  • Insider ownership3.5%

    The stake all directors and executive officers hold together, per the 2026 proxy: skin in the game, the first thing Munger reads.

  • CEO pay ratio354:1

    What the chief earns for every dollar the median employee makes, per the 2026 proxy. A high ratio alone settles nothing; some businesses are genuinely top-heavy in scarce skill. A runaway figure is where Buffett starts asking whether the board is doing its job.

  • Stock-based compensation$147M

    The slice of the business handed to employees in shares in fiscal 2025, 17.5% of revenue, equal to 1111.8% of operating profit. Buffett's oldest accounting fight: this is compensation, compensation is an expense, real whether or not the headline earnings admit it. One trap: the cash-flow statement adds SBC back, so the operating cash, and the owner earnings drawn from it, are flattered by exactly this amount; counted as the cost it is, what an owner keeps is lower.

What an owner would ask, FY2025

read the 10-K →
  • Which reported numbers are a judgment call?
    Management names Revenue recognition, Income taxes, Stock compensation as critical estimates

    each rests partly on management's judgment; the filing's note sets out the assumptionsverify →

The questions the record and the charts do not answer on their own; each carries the figure and the place to look.

Peers, Software

The same industry, side by side on owner economics and what the growth costs. Each column names the period it is read over, and a median resting on fewer than three years carries that count beside it; the group median at the foot is the line to read each figure against.

CompanyRevenuelatest FY, USDGross marginmedian over the recordOp. marginmedian over the recordROICmedian over the recordOwner earn. marginmedian over the recordSales & marketinglatest FYStock paylatest FY
GTLBGitLab Inc.$955M88%-49.8%-28%-19%45.5%22.5%
APPFAppFolio$951M61%2.8%5%11%15.1%7.4%
WKWorkiva$885M75%-15.1%-18%9%46.2%13.9%
RPDRapid7$860M70%-17.1%-18%6%36.9%12.1%
CXMSprinklr Inc.$857M70%-6.6%-3%5%33.6%9.8%
FRSHFreshworks Inc.$839M81%-22.5%-23%11%47.1%17.5%
QTWOQ2 Holdings Inc.$795M48%-14.8%-10%0%13.3%10.9%
ASANAsana$791M89%-68.9%-177%3y-27%51.5%27.2%
Group median73%-16.1%-18%6%41.2%13.0%
IV

The price

What a price has to assume.

What the price implies

reverse-DCF

Type today's close and see the owner-earnings growth you'd have to believe to justify it, beside what Freshworks Inc. has delivered.

Freshworks Inc.’s latest year runs above its own through-cycle margin — the reported figure may flatter a peak. So the tool opens on the through-cycle base, Graham’s averaging cutting both ways; clear the toggle below to read the latest year exactly as reported.

$

Through the cycle, Freshworks Inc. earns about $95M on its 11.3% median owner-earnings margin. This year’s 28.2% margin runs above that; the reported figure may flatter a peak you'd be paying on. Normalize, below, values the price on that through-cycle figure rather than the latest year. It comes pre-checked here for that reason, the same rule that already normalizes a trough; clear it to price the year as filed.

Base

The assumptions

9.0% = the 4.71% 10-year Treasury (Aug 18, 2026) + 4.29 points of equity premium. The rate you require is yours to set.

Enter a price above to run it.

Implied by the price
Owner-earnings growth · ’19→’25+89%/yr
Owner-earnings yield
P/E (3-yr earnings ’23–’25)
P/B
Graham’s price gate

Graham capped the multiple at 15×; Buffett and Munger let that rule go: a wonderful business can deserve 50× if the thesis holds. The gate marks the bargain-hunter's floor.

Against a high-grade bond: Graham’s yardstick bond yield%

Prefilled with the 10-year Treasury (4.71%, as of Aug 18, 2026). Edit it for today’s exact figure, or a AAA corporate yield.

Graham measured a stock against the bond you could own instead, the heart of his margin of safety. Enter a price above to weigh the owner-earnings yield against this bond.

Free cash flow $234M on 278M shares outstanding (a weighted basic average, the only count this filer tags); net cash $664M. The base opens on the through-cycle figure (the latest year sits above the record’s own median, and Graham’s averaging cuts both ways); clear Normalize to use the year as filed. Net of stock comp treats option pay as the expense it is. Capex ($13M) runs well above depreciation ($29M), so this is a build-out; Steady-state swaps total capex for maintenance (≈ depreciation), lifting the base to about $241M, the cash it would throw off if it stopped expanding. The dials set the multiple a growth belief justifies; the price, and every dollar on this page, is yours.

Cite: Owner Scorecard, "Freshworks Inc. (FRSH), the owner's record," https://ownerscorecard.com/c/FRSH, data as of 2026-08-17.

Manual order: ← FRPT its page in the Manual FRST →

Industry order: ← FROG the Software chapter FSLY →